Refund Policy
Effective Date: 2025
At Bless Night, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free refund policy under the terms outlined below.
Eligibility for Refunds
- Refunds are available within 30 days of delivery, provided the product is in its original condition, unused, and in the original packaging.
- Proof of purchase (order number or receipt) is required for all refund requests.
Non-Refundable Items
- Custom-made or personalized products
- Used, washed, or damaged items
- Products that have been assembled or modified by the customer
How to Request a Refund
- Contact Us: Reach out to our customer support team at +966509307945 or email us at blessnightksa@gmail.com to initiate the refund process.
- Return the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Return the Item: Once approved, ship the item back using our provided return label or schedule a pickup (where available).
- Refund Processing: After receiving and inspecting the returned item, we will process your refund.
Refund Processing
- Once we receive and inspect the returned item, we will process your refund within 30-45 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with:
- ✔️ A description of the issue
- ✔️ Clear photos of the product and packaging
- We will arrange a free replacement or full refund.